✔ How much do you charge for shipping?
We offer Free Shipping for all U.S. Australia, The United Kingdom, Canada, Germany, France, Spain, Italy Orders over $89
Shipping Fee: $9.99 ( if orders value < $89)
Rest of World：Shipping Fee $39.99
We don't offer Express Shipping
✔ How long will my order take to arrive?
Please allow 3-5 working days for processing boutique orders. ( Order of shoes needs 5-10 working days for processing ）
We provide standard shipping service for all orders, the delivery time is 10 - 30 business days.Thank you for your patience as you shop during this time.
Please see here for more information：
https://www.rosyshe.com/pages/shipping
✔ Are all the clothes in stock?
Basically we can achieve 90% accuracy, because the stock status is updated every morning, and the data would also be changed automatically if customer placed order. So, almost 90% orders would be in stock.
And if any dress not available, we will notify within 48 hrs.
✔ What payment options do I have with ROSYSHE ?
ROSYSHE accepts secure payments via PayPal, Visa, MasterCard Maestro, American Express, Discover Network and Diners Club.
https://www.rosyshe.com/pages/payment-method
✔ How to return the product?
To all of our customer, you would get 7 days returns warranty. If you receive faulty goods, you may also have a right to return these goods: defective merchandise including stains, zipper malfunction, ripped or torn fabric, poor quality material, obvious color difference to photos, and major difference between the photographed product. And to ask us to repair or replace them or get a refund within 7 days from the day you received your package.
Please see here for more information：
https://www.rosyshe.com/pages/return-exchange-refund-cancel
✔ Can I cancel my order?
We will NOT accept order cancellation request if the order have already been shipped, otherwise, you will be fully refunded if it’s cancelled within 24 hours of purchase. ( Normally, you will receive the refund within 3 working days ).
✔ What’s your MOQ?
There are no MOQ restrictions on RosyShe.com
https://www.rosyshe.com/pages/wholesales
✔ Do you provide tracking information?
You will receive your tracking information after shipping the package. You can track it here with tracking number: https://www.17track.net/en
For further information please email us at service@rosyshe.com
✔ Why was my order divided into two or more packages?
We will do partial shipping for your order in the following conditions.
1. Certain item need additional process time.
2. Weight limit of customs or courier.
You will receive an email notification when each parcel is shipped or a letter about the partial shipping will be attached in the package.
✔ Do I have to pay tax?
Generally, there is no need to pay any taxes. It is covered by receiver if any tax generated. You should E-mail us before you paid taxes. We will cooperate on the document to help you do custom clearance.
✔ Do you have any more styles?
Basically we displayed all on sales styles to website, but you can contact us to get the new launching styles soon and pre order to the most competitive styles before any other resellers.
✔ Can I get discount if I place large order?
Yes, if your order quantity is big, just contact our professional sales consultant (service@rosyshe.com). A professional sales representative will offer you the best price and service.
✔ Do you offer special discounts for wholesale customers?
https://www.rosyshe.com/pages/wholesales
E-mail: service@rosyshe.com
Please allow up to 48 hours for a response from our team as we are working hard to answer all your questions promptly.
